To
keep with certain insurance company
and computer estimating service guidelines,
EMPIRE AUTO PARTS will reimburse labor
charges for installation of parts found
to be defective after installation.
Reimbursement will be made on the following
basis:
- The
auto repair shop representative
must inform us of the problem at
the time of discovery. At that time,
we will at our option, send a technician
to inspect the problem within 2
business days or authorize the repair
facility to provide documentation
that clearly represents the problem.
In order to properly submit a claim
to our manufacturers, all labor
claims must be accompanied by pictures.
- It
shall always be the responsibility
of the purchaser to check parts
for correctness and defects prior
to preparation and installation.
There shall be no compensation made
for work performed in error.
- Any
repair facility that has been deliquent
in payments shall have waived their
right to claim compensation for
labor.
- Labor
reimbursement will be paid for the
area in which the part/parts are
located. Labor times will
be taken from the most current edition
of the Mitchell Estimating Guide.
No reimbursement will be made for
adjacent parts, blend or prep times.
- The
rates set in this policy are as
follows:
|
=
$32.00 an hour |
|
= $32.00 an hour |
|
= $17.00 an hour |
EMPIRE
AUTO PARTS' policy on labor reimbursement
is designed to permit quality control
follow-up and protection from frivolous
claims of poor fit. Important
information can be gained by on-site
inspection of defective parts.
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